STARTING CARE IS AN EASY 2-STEP PROCESS.
One call to our office 808-861-7294 Option #3, is all it takes to start the process of making the perfect kahu (care provider) match and receiving care services that fit your needs.
1. Information Gathering
Our director, Zipporah, will gather your information, such as activities you need help with, the day/time you need assistance, & more.
We will collect your credit card information for the one-time per match, $49 company service fee. The service fee is non-refundable, it is a charge for our time. However, we will not charge your card if a kahu is not available for your request.
Zipporah will then contact our experienced, reliable Kahu who fit the description of your needs & schedule.
2. Meeting your kahu (care provider)
You will receive a link to view your kahu’s photo, read her bio, & review her completed screening checklist. She will contact you to introduce herself as the start of building a trusting, caring relationship.
At the end of each shift she works for you, please pay her directly in cash; $40 per hour. If you have asked your kahu to drive her vehicle as part of the service she provides for you, you will need to also pay her $0.67 per mile. Don’t want to pay cash? You can ask her if she accepts alternative types of payment, such as check, Venmo, PayPal, or Cash app. Exciting News: Your kahu keeps 95% of the funds she receives (before taxes)!
Future Bookings:
Please contact your kahu directly for all future needs. If she is ever not available for you, for another $49 service fee, we can match you with a 2nd kahu. Then you will have two you can contact for future bookings.
Insurance Note: Unfortunately, On Call Kupuna Care and Kahu do not have a way to accept insurance at this time. Please accept our sincerest apologies for this inconvenience.
Cancellation Policies
After we match you with a kahu, if you decide to cancel your entire reservation (even weeks prior) we will still charge your credit card the $49 non-refundable service fee for our time.
Additionally there is a $40 cancelation fee for your kahu when cancelling within 12 hours. For example: If you place a reservation with us then cancel within 12 hours your credit card will be charged $89 (the $49 service fee for the company + $40 for the kahu).
If you cancel with 4 hours or less notice you will be charged in FULL for the entire shift you had reserved the kahu for & the $49 company service fee.